![]() ![]() Until we can attend to your inquiry, please refrain from submitting multiple tickets to ensure that we can promptly assist you.ĭownload the Binance.US app to trade on the go: iOS | Androidįollow us to stay up to date with Binance. Your inquiry is important to us and we appreciate your patience in awaiting our reply. This just means we still have your original ticket, and it has been updated with your most recent submission. To help us provide you with a timely response, multiple support inquiries about the same issue will be merged together, and the new ticket will show as closed. Our support team is working around the clock to respond to all requests in the order received. Keep an eye on your email inbox for our reply. ![]() Provide as many relevant details about your issue as possible.Select the appropriate categories from the drop-down menus.Use the email associated with your Binance.US account when creating a ticket.Writing test is on essay, and critical thinking skills Then will give offer. Hr are friendly Following by a English writing test. Interview are quite fast take around 3days Two interview session ,English and mandarin. All communications on your ticket(s) will then be handled through email. I interviewed at Binance (Kuala Lumpur) in Nov 2021. Please provide as much information as possible when creating your request, as this will help us to help you. To file a support ticket via email, navigate to the Submit a Request page.Īfter submitting a support request, you will receive a confirmation email from (check your junk folder if you do not see it) to confirm we've received your request and provide your ticket ID number. Please read the terms carefully as they govern your use of Binance Services.THESE TERMS CONTAIN IMPORTANT PROVISIONS INCLUDING AN ARBITRATION PROVISION THAT REQUIRES ALL CLAIMS TO BE RESOLVED BY WAY OF LEGALLY BINDING ARBITRATION. Please note that a Binance.US customer support agent will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. You'll be connected to one of our customer support agents.Ħ. If our virtual assistant was unable to solve your request, click the Unsolved (thumbs-down) icon. Continue to the next step if you want to be connected to a customer support agent.ĥ. Describe your request to retrieve relevant support center articles. You'll be initially connected to our virtual assistant. Or Continue as Visitor and enter your email address.Ĥ. Click Log In (Recommended) so our support team can better assist you with your request. Click the Chat icon on the bottom rightģ. You'll be connected to one of our customer support agents.Ģ. You'll be connected to one of our customer support agents. If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs-down) icon.Ħ. The live chat system uses a chatbot, however. Describe your request and tap the three arrows on the bottom right to retrieve relevant support center articles. Binance Australia customer support Binance offers a comprehensive support hub which includes help centre articles, FAQs, contact forms and a live chat. You'll initially be connected to our virtual assistant. Tap the Chat (headset icon) on the top of the screenĤ. Tap the User Profile icon on the top left corner of the app homepageģ. To chat with a live support team agent, follow these instructions: On appĢ. Otherwise, select how you would like to contact support below: For general inquiries and answers to commonly asked questions, visit our Support Center. Always avoid clicking links or answering emails/messages from unknown senders.īinance.US customers can reach our customer support agents 24/7 via email, or live chat during select operating hours. Two months later, Binance announced that it had “recently learnt of a few users who publicly claimed to have been impacted during a market-wide outage on May 19,” but that it had investigated and “could not identify any relevant technical or system issues that impacted their trading.Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. No announcement appeared on the official Binance blog. Aaron Gong, a company executive, tweeted a vague apology, urging “affected users” to fill out a “derivatives compensation claim form,” which has since been taken offline. Instead of acknowledging the full scale of the problem, the official Binance Twitter account simply said that Ethereum withdrawals were “temporarily disabled due to network congestion,” before announcing them “resumed” less than 90 minutes later. It nevertheless revealed something fundamental about how cryptocurrency exchanges exist as murkily operated casinos that are essentially unaccountable to their customers. Trade smarter with our various automated strategies - easy, fast and reliable. The response from Binance was of little help to users.
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